Shipping & Returns
Returns Policy
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Custom sized items cannot be returned or refunded. If there is an issue with the custom sizes item we will remedy that issue and replace the item if need be.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
Body Armor: Body armor cannot be returned. Due to the specific nature of body armor, usage and other contributing factors, armor including:
- Helmets
- Vests
- Inserts
- Plates
- Shields
Cannot be returned.
- All sales of body armor are considered final and non-refundable.
- Once an order for body armor is placed and payment is received or a purchase order is approved/accepted, it cannot be canceled or refunded.
- Body armor purchases are non-transferable.
- Replacement or exchanges of body armor will only be accepted if the product is defective or damaged upon receipt.
- To be eligible for a return or exchange, customers must notify us within 7 days of receiving the product and provide proof of the defect or damage.
- Returned items must be unused, in the same condition as received, and in the original packaging.
- Customers are responsible for all return shipping costs unless the return is due to a manufacturing defect or damage during shipping.
- Refunds or exchanges will be processed within 7-10 business days of receiving the returned item.
- We reserve the right to refuse returns or exchanges that do not meet the above criteria.
Please review this policy carefully before making a purchase. If you have any questions, feel free to contact us for clarification.
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Shipping
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.